Getting Ahead in business requires putting your customers first, keeping them engaged, and inspiring return business. Customer relationship management (CRM) software is the necessary ingredient for small businesses that want to keep in touch with their customers. Cloud-Based CRM Applications offer the most power for the little cost; here are ten of the best.
Known the world over, Salesforce was one of the first companies to offer a cloud-based CRM system for both small and midsize businesses. The company now offers tools for businesses of all sizes, including the popular Salesforce contact manager. In addition, several third-party cloud services also integrate with Salesforce.com, resulting in more features for users.
2) Zoho CRM
In addition to offering many CRM features, Zoho CRM integrates with the Zoho suite of cloud apps, including email and Web Conferencing. Zoho CRM is free for up to three users, after which the service costs a minimum of $12USD per user per month.
Hipergate's functional modules include collaboration and groupware; contact management; project management and support-issues tracking; an e-shopping module with multiple catalogs and payment processing; a content -management module; mass email distribution and tracking; a corporate library; roles-based security; queries and reports.
4) Free CRM
Free CRM is a free cloud CRM tool that supports up to five users and up to 10MB of storage. The Professional Edition costs a minimum of $15USD per user per month and provide live support, unlimited data storage, among other features.
Compiere offers a complete Enterprise Resource Planning and CRM application with support for marketing and sales, human resources, inventory control a full business-accounting package.
An easy to use web-based database for managing your contacts, sales, fundraising, marketing, and tasks, Akubo was born out of a small non-profit's need for an easy to use database that can access from anywhere using any computer.
SugarCRM is a free, open-source application which has an active development community that add functionality and flexibility to SugarCRM's tools. SugarCRM is also available in Professional ($360USD) and Enterprise ($600USD) editions.
Designed for system integrators, SplendidCRM allows administrators to add user-customizable features such as .NET 2.0’s Themes, Web Parts and AJAX.
CentricCRM is aimed at the small-business market, although it has scaled up within Fortune 500 companies. Its more complex features can be turned off if they are not needed, and the administrative console allows for a great deal of customization. The free version comes with five user licenses. Centric CRM is written in Java and is compatible with MySQL databases.
10) XMRS CRM
A Web-based application suite that incorporates human-resources management, SFA and CRM. It is an on-premise solution for the small to midsize company. XRMS CRM includes computer telephony integration and the ability to add plug-ins for programs such as Outlook.
Tuesday, March 29, 2011